Covid -19 Information

Come and enjoy a stay in sunny Rye and take advantage of our wide-open spaces, gardens, beaches and nature reserves.  We are regularly reviewing our policies in line with government and public body guidelines and will keep you updated if this changes.

Our core aim is to ensure that both our staff and our guests are safe whilst in our Hotel.

Our Cancellation Policy:

In response to changing conditions, we’re committed to ensuring our guests enjoy peace of mind and flexibility. For all guests with a flexible booking for any future arrival date after 4th July 2020, we will happily move your reservation or accept cancellation without charge up until 24 hours prior to arrival. For all guests with an Advance or Early Bird bookings for any future arrival date after 4th of July 2020, we will happily move your reservation up to the 30th of June 2022, if you contact the hotel up to 24 hours prior to arrival.

Please note that any changes to existing reservations will be subject to availability and any rate differences.  This policy does not apply to travel associated with a Group booking.  Please contact our Reservations Manager directly in this instance via stay@thelookout.com

Our commitment to your safety
We’re adapting our service in compliance with government regulations.  The following measures will be in place and adapted according to any new government regulations:

Social distancing
We are taking measures to minimise contact between guests and we’re eliminating the need for check out at reception.

Breakfast
For breakfast we will ask you to make a reservation upon arrival, so we can minimise large group gatherings at the restaurant and provide a more efficient and seamless service.

Cleanliness
We have added to our already rigorous cleaning protocols in public areas and made them more frequent, especially all touchpoints.  Handwashing for our staff is being enforced every 30 minutes. In-room touchpoints have been minimised.

Hand sanitation stations
Stations of hand sanitiser will be available on every floor of the hotel and throughout all public areas.

Temperature checks
All staff will have their temperatures checked and the beginning of every shift.

Personal Protection Equipment
Face masks will be available from reception for guest use.    All our staff will be fully equipped with PPE and there will be perspex screens at reception.

Face coverings are no longer mandatory for guests and staff in public areas of the hotel, however please feel free to wear a mask if you feel comfortable or prefer to do so.

Staff training
Our staff will be fully trained and there will be stringent operating procedures in place if anyone (guest or staff member) starts to feel unwell whilst on the premises.

If you have any queries concerning your stay, please don’t hesitate to contact us via email stay@thelookout.com